Yale Access App — Complete Step-by-Step Feature Guide

Complete step-by-step guide to the Yale Access App — covering setup, guest access, Auto-Unlock/Auto-Lock, Smart Alerts, DualDoor Technology, and Yale Access hardware products (Unity Series, Connect Plus Bridge, Assure Series).

Getting Started

The Yale Access App controls your Yale products from a mobile device (iPhone or Android). Download it from the App Store or Google Play, then log in to or create a Yale Access account.

How the App Works

• Activity monitoring — track activity with a 24/7 Activity Feed and always know who's coming and when.
• Guest access — grant unlimited digital keys valid for weeks, hours, or minutes; no more lost, stolen, or copied physical keys.
• Total control — lock/unlock your door and manage keyless access from anywhere.
• Status updates — Yale's DoorSense™ checks whether your door is securely closed and locked.

Adding Devices

How to Add a New Device

A Yale smart keypad can control the lock via PIN codes and share PIN access with guests. Adding a Yale Connect bridge enables remote lock/unlock from anywhere.

1. Open the app and select the 3-line menu (top left).
2. Select "Set up a device."
3. Scan the product's QR code (on the packaging or the product itself).
4. Follow the in-app setup steps.

Connecting Multiple Devices to Connect Plus Bridge

The Connect Plus bridge supports up to 16 Yale Access smart devices simultaneously, and enables smart home connectivity with Google Home, Amazon Alexa, and Samsung SmartThings.

1. Set up each individual Yale smart device first (see "How to Add a New Device"), under the same House.
2. Ensure the Connect Plus Bridge is in pairing mode and your home network is working.
3. Select the House settings icon (lower right menu).
4. Select the lock settings for the first device.
5. Scroll to Utilities → "Connect to Wi-Fi Network" → "Set up a new Wi-Fi bridge."
6. Scan the QR code on the bottom of the bridge.
7. Follow the in-app steps to connect the first device.
8. Select the lock settings for the second device.
9. Scroll to Utilities → "Connect to Wi-Fi Network" → "Connect to an existing bridge."
10. Follow the in-app setup steps.

Setting Up DualDoor™ Features

DualDoor Technology simultaneously locks/unlocks both the Unity Entrance lock and Unity Security Screen Door lock for seamless entry/exit. Requires both locks paired to a Yale Connect Bridge; set up through the Security Screen Door Lock settings.

1. Set up the Unity Entrance lock and Security Screen Door lock as new devices, under the same home.
2. Set up Yale Connect device(s) connected to each lock.
3. Select the House settings icon.
4. Select the lock settings for the Security Screen Door Lock.
5. Scroll to Utilities and select "Linked Lock."
6. Follow the steps to set up DualDoor Locking.

Note: If a contactless key tag or keypad is already set up on the Unity Entrance lock, you'll need to unpair it and re-register on the Security Screen Door lock (register the key tag to the screen door lock's owner). See the product user manual for full details on how DualDoor works.

Guest Access

Inviting Guests (Part 1)

1. Open the app and select the Guest icon (lower right menu).
2. Select "Invite," choose an invite option, and enter the guest's phone number or select them from contacts.
3. Select "Send Invite" after setting their access level and type.

Inviting Guests (Part 2) — Guest Onboarding

The guest receives a text with a download link. On opening the app, they have three login options:

• "I received an invite" (recommended) — adds your lock to their keychain and adds them to your Guest List.
• "Set up my first Yale device" — will prompt through setup but can't complete, since the device is already associated with your account.
• Sign in — for existing Yale Access account holders.

Guests have limited access by default. Upgrade them to Owner access for privileges like Auto-Lock/Auto-Unlock. If you have a Yale Smart Keypad, you can also issue guests a simple entry code.

Pairing Contactless Key Tags

Available on Unity Series Locks. Key tags can be shared with others and scheduled, then deleted via the app if lost.

To register a key tag to an owner:

1. Open the app and select the Guest icon.
2. Select the owner's name to add the tag to.
3. Under the contactless key tag, tap "unregistered" to register it.
4. Have the key tag ready and wait for the Bluetooth connection.
5. When prompted, tap the key tag to the lock to register it.

To register a key tag to a guest:

1. Open the app, select the Guest icon.
2. Select "Invite" → "Contactless Key Only," enter the guest's name and choose the lock.
3. Have the key tag ready and wait for the Bluetooth connection.
4. Tap the key tag to the lock when prompted to register it.

Auto-Unlock & Auto-Lock

How Auto-Unlock Works

Auto-Unlock relies on your phone's Bluetooth, Wi-Fi, and GPS, all coordinated through the OS and the Yale Access App. The app has two states: Home Mode (when you're home, Auto-Unlock waits) and Away Mode (once you've traveled more than 200 meters from home). When you return within 200 meters, your phone starts looking for the lock; once within 5 meters and the app detects the Yale Smart Lock, the door Auto-Unlocks and the app returns to Home Mode.

How to Enable Auto-Unlock

1. Ensure location settings are turned on.
2. Open the app and select the applicable property from the keychain (if more than one).
3. Tap the Settings gear icon (lower right on the lock circle screen).
4. Select the lock from the devices shown.
5. Select "Auto-Unlock" from the Automations menu.
6. Follow the guided setup steps.
7. If prompted to change location settings, select "Always."

To disable: repeat the steps and toggle Auto-Unlock off.

How to Enable Auto-Lock

Auto-Lock locks the door automatically after a set time (up to 30 minutes). You must be an authorized owner and within Bluetooth range to activate it.

Note: To use Auto-Lock Timing (controlling when the door locks after closing), you need DoorSense™ installed. Without DoorSense, the door locks automatically as soon as it closes, when Auto-Lock is enabled. If the lock is on a door requiring the handle to be lifted to lock, Auto-Lock is not possible (risk of jamming).

1. Open the app and select the applicable property.
2. Tap the Settings gear icon.
3. Select the lock.
4. Select "Auto-Lock" from the Automations menu.
5. Toggle Enable Auto-Lock on and set the Auto-Lock Timing.
6. Select "Save Changes."

To disable: repeat the steps and toggle Auto-Lock off (you must be within Bluetooth range).

Intelligent Auto-Lock with DoorSense™

DoorSense reports whether the door is open or closed, letting the lock auto-lock as soon as it detects the door has closed.

1. Requires DoorSense installed and calibrated.
2. Navigate to Lock Settings → Auto-Lock.
3. Toggle Auto-Lock on.

By default, Auto-Lock uses a timer: with DoorSense enabled, the timer won't engage while the door is Open; once it changes to Closed, the countdown starts and the door auto-locks when time expires. Selecting "Instant" instead guarantees the lock auto-locks the moment the door state changes from Open to Closed. When Instant mode is enabled, a "Re-Lock Timing" option appears — this re-locks the Smart Lock if it's unlocked but the door never opens, after the specified time.

Lock Sounds & Notifications

Enable/Disable Lock Sounds

1. Tap the gear icon on the Lock Circle screen.
2. Select the Lock Settings for the relevant device.
3. Toggle Lock Sounds on/off.

Door Ajar Notifications

Alerts you when your door has been left open for a set amount of time. Requires the Smart Door Lock with DoorSense and the Yale Wi-Fi Connect Bridge.

Set Door Ajar Timing:

1. Open the app.
2. Go to the DoorSense section in Lock Settings.
3. Tap "Door Ajar Timing."
4. Set the amount of time.

Set the Smart Alert to receive the notification:

1. Go to the Smart Alerts page (Notifications section of Lock Settings).
2. Tap "Create a Smart Alert" → "Choose an Event."
3. Select the event "the door is left ajar," then "Done," then "Save."

Access Levels & Schedules

Access Levels: Owner vs. Guest

Only lock Owners can invite Guests, and can customize their access level/notifications.

*Requires cellular data/internet connection so servers can verify the guest's authorized timeframe.

Access Schedules

• Always — unlimited access; owner can change/delete anytime.
• Recurring — scheduled access that repeats (e.g. every Tuesday for a short period).
• Temporary — a one-time invitation limited to a specific date/time, then it expires.

Changing a Guest to an Owner (iOS/Android)

1. Open the app and select the Guest icon.
2. Select the Guest you want to edit.
3. Select "Owner" to change their access level.
4. (iOS) A blue checkmark confirms the selection; select the back arrow to confirm. (Android) Select "Save Changes."

Reverse the process anytime to change an Owner back to Guest.

Creating, Modifying, and Deleting Smart Alerts

Smart Alerts notify you about lock activity — manual lock events, user-specific lock operations, door-ajar notifications, and Auto-Lock notifications. For the best experience, pair your Smart Lock with the Yale Connect Wi-Fi Bridge — without it, alerts mostly require a Bluetooth connection to the lock.

Create: Open the app → Lock Settings → Smart Alerts → "Create a smart alert" (iOS: blue button; Android: yellow "+") → "Choose an event."

Modify/Delete: Tap any notification on the Smart Alerts page, then use the delete button and confirm.

Yale Access Hardware Products

Yale Unity Entrance Series

Includes the Unity Entrance Lock and Unity Security Screen Door Lock, for seamless home entry via the Yale Access App. With a Yale Connect Plus Wi-Fi Bridge, the series supports DualDoor™ Technology — a single command operates both the screen door and main entrance door in sequence.

DualDoor setup requirements: Yale Unity Security Screen Door Lock, Yale Unity Entrance Lock, and either a Yale Connect Plus Wi-Fi bridge or 2x Yale Connect Bridges, all set up under one Home. Then: select House settings → Security Screen Door Lock settings → Utilities → Linked Lock → follow setup steps.

Unity Security Screen Door Lock

Meets Australian lock standards AS4145.2:2008, SL6 and D7. Works with a 3-point locking kit; auxiliary bolts thrown via a lever lift for added security.

Locking modes: Unlocked (both sides unlocked), Locked (both sides locked, activated via app/key tag/keypad), Secured/Deadlocking (both sides locked and internal electronic snib disabled — disables internal and external handles; activate via app or key tag).

Activating auxiliary bolts from outside: ensure the lock is unlocked so the external lever operates, close the door, lift the lever (bolts throw), then lock the door. From inside, the internal lever remains active even when locked.

Note: A Yale Smart Keypad can only pair to one lock at a time — moving it from the Entrance lock to the Screen door lock requires re-pairing (existing PIN codes won't transfer, due to privacy requirements).

Unity Entrance Lock

Meets Australian standards AS4145.2:2008, SL8 and D8, plus BAL-40 Bush Fire level. Patented digital dead-locking technology locks both internal and external handles.

Locking modes: Unlocked, Locked (locked from outside, free egress from inside), Secured (locked from both sides, disabling internal/external handles).

Important: For safety, do NOT engage Secure Mode on the inside handle while the building is occupied.

Activating Secure Mode via app: place the lock in locked mode (red circle), hold the circle down until it pulses and fills, then release — a red "Closed | Secured" square appears.

Via Contactless Key Tag: with the door closed, hold the tag over the reader for 5 seconds (lock beeps 3x, LED flashes red).

Deactivating Secure Mode: tap the Secured square in-app to unlock immediately, or hold the key tag over the reader.

Internal Electronic Snib: toggles between locked/unlocked status (not secure mode). Press to unlock before going out briefly; press again to lock after returning and closing the door (if Auto-Lock isn't enabled). Disabled while the lock is in Secure Mode.

Yale Connect Plus Wi-Fi Bridge

Supports up to 16 Yale Access smart devices. Integrates with home automation (e.g. trigger lights or music on unlock) and works with Google, Samsung, and Alexa voice assistants.

Placement: install within 9 meters of your Yale Access smart device (4.5 meters recommended for optimal performance). Avoid steel frames, windows, and internal walls made of brick, stone, or concrete between the bridge and the lock.

Yale Assure Series Lock

With the Yale Access Kit, provides seamless keyless entry via a backlit touch-screen keypad and shareable PIN codes.

Configuring lock features (One Touch Locking, Inside Indicator Light, Privacy settings): enter the Master PIN, then the gear symbol → Select "3, Advanced Lock Settings" → gear symbol → select 2 (Inside Indicator Light), 3 (One Touch Locking), or 4 (Privacy Button) → select 1 to Enable or 3 to Disable → gear symbol.

FAQs

Can I access my Yale account from a different device?

Yes — download the Yale Access App on the new device (if not already installed).

• Via phone number: From the sign-in screen, select "Sign In," enter your phone number and password. A verification code is texted to your phone — enter it to see your keychain. (Note: this won't work if you're not using the phone with your associated number.)
• Via email: Select "Sign In" → "Sign In With Email Instead." Enter your email and password; a verification code is emailed — enter it to see your keychain. Use this method if you've lost your phone or are locked out.

Note: The app is optimized for iOS/Android mobile devices only — it won't work on a desktop, since Yale uses a device token for authorization.

How do I regain access if my phone is lost or stolen?

The lock's exterior looks and works the same as a standard lock — you can still use the original physical key if your phone is lost, stolen, or dies.

To log out of all devices / disable your lost phone's access (requires internet + your Yale Access email account):

1. Go to the Yale Access website.
2. Select "Login with email."
3. Enter your email and password to log in.
4. Retrieve the verification code from your email.
5. Enter the code on the website and select "Verify."
6. Select "Lost Phone" to log out the Yale Access App on all devices.
7. Select "Logout of the Yale Access App" to complete.

To regain access: use a physical key if you have one. Otherwise, download the Yale Access App on a substitute smartphone and log into your account — you can operate the lock right away. Once you get a permanent replacement phone, just download the app and sign in again; all your Yale devices remain set up in your account (no re-setup needed).

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