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    • Home  / Product Manuals & Documentation
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    GreatCall Lively Mobile — Quick Start Guide (Activation & 5Star Setup)

    August 31, 2026 2 min read

    Quick-Start Guide for the GreatCall Lively Mobile 5Star medical alert device, covering activation, first power-on, and using the Call Button.

    💾 Download Original PDF
    Full text manual (for reference)

    Quick-Start Guide for the GreatCall Lively Mobile 5Star medical alert device — everything needed to activate and start using your device.

    Step 1: Determine Where Your Lively Mobile Was Purchased

    • Purchased directly from GreatCall → your device is already activated; skip to Step 3.
    • Purchased from another retailer (Amazon, Fry's Electronics, Rite-Aid, Sears, Walmart, etc.) → your device is not activated; continue to Step 2.

    Step 2: Activate Your Account

    • New to GreatCall: activate online at GreatCall.com/Activate. You'll need your Lively Mobile Serial Number (found on the back of the device or the side of the retail box).
    • No internet access: call the Activation Line at (888) 900-1369.
    • Already activated, have questions: call Customer Service at (800) 463-5412.

    Step 3: Turn On Your Lively Mobile

    1. Remove the "DO NOT POWER ON BEFORE ACTIVATING" sticker from the back of the device.
    2. Press the Power Button and place the device into the Charging Dock.
    3. You'll hear "Setting up device, please wait" — this may take several minutes.
    4. Once complete, you'll hear "Welcome to 5Star" and the Service Indicator (behind the Call Button) begins flashing white.
    5. You'll receive a test call — press and release the Call Button to answer.

    Your Lively Mobile is now activated and ready to use.

    Using Your Lively Mobile

    • Call 5Star for help: press the Call Button briefly — you'll hear "Calling 5Star."
    • Call 9-1-1 in a critical emergency: press and hold the Call Button until you hear "Calling 9-1-1 now," then release.
    • End any active call: press the Call Button briefly — you'll hear "Call Ended."

    Using the Charging Dock

    1. Align the Lively Mobile with the Charging Dock.
    2. Lower the device into the dock until you hear a tone confirming it's placed properly and charging.
    3. The Battery Indicator flashes green while charging and turns solid green once fully charged.

    Indicator Lights

    Battery Indicator

    Color Pattern Meaning
    Green Solid Battery fully charged; ready to use
    Green Flashing Battery charging
    Red Flashing Battery low; needs charging
    Off N/A Battery doesn't need charging, or device is off

    Service Indicator

    Color Pattern Meaning
    White Flashing Good cellular coverage; ready to use
    Red Flashing No cellular coverage; try another location

    Support: greatcall.com/support — (800) 463-5412