2GIG-UPCBL2 Firmware Update Cable — Control Panel & TS1 Update Instructions

Instructions for updating the firmware on a 2GIG Control Panel and TS1 touchscreen using a PC and the 2GIG-UPCBL2 Firmware Update Cable.

Overview

This guide describes how to update the firmware version on your 2GIG Control Panel and TS1 touchscreen using a PC. To use the Firmware Update Tool, your Control Panel must have at least firmware version 1.5 or newer.

Note: Updating the firmware does not alter system or user configuration — you will not need to re-learn sensors into the Control Panel.

Important: Both the TS1 and the Control Panel must have the same firmware version before the TS1 can be paired with a Control Panel. See "Checking the Firmware Version on the TS1" below.

Two options exist to update the TS1 firmware:

1. OTA from alarm.com (requires cell radio and a live account with ADC).
2. Update the TS1 using the firmware update cable and separate extender pins.

Before You Begin

• Contact the Central Station to ensure the user account is set to TEST.
• You must know how to install drivers and run applications on a Windows computer. Your PC must run Windows XP or later (Windows Vista, Windows XP with Service Pack 3 recommended). Mac OS is not supported.
• Your PC needs at least 1 available USB port.
• Your PC must have internet access and administrative rights (or be logged in as Administrator).
• You have the 4-pin Extender Pin and a Firmware Update Cable (2GIG-UPCBL2).

Downloading the Firmware Update Tool

1. Log in to the dealer.2gig.com website.
2. Under Support / Firmware Update Tool, select the Update Tool Kit in the appropriate language. A zip file downloads containing: CDM20814_Setup.exe, CP_[version#]_English_[build#].exe, and TS1_[version#]_English_[build#].exe.
3. Extract the files from the zip to a folder.
4. Run CDM20814_Setup.exe to install the Firmware Update Cable Drivers.
5. Open Device Manager (Windows Start Menu → type "device manager" → select Device Manager from results).
6. Expand Ports (COM & LPT) and note the COM ports currently assigned.
7. Plug the Firmware Update Cable into the PC and wait for the driver to finish installing. A new USB Serial Port (COMX) appears.
8. Make a note of the COM Port Number (X = the port number, e.g. 3, 4, 5).

Installing the Update Tool

1. Find the folder where you extracted the zip files.
2. Right-click CP_[version#]_English_[build#].exe, select "Send to" → Desktop (create shortcut).
3. Right-click the desktop shortcut, select Properties.
4. In the Target field, add a space, hyphen, and "C" followed by the COM port number (e.g. " -C3"). Click OK.

Important: Do not plug the Firmware Update Cable into the TS1 or Control Panel until instructed.

Connecting the Control Panel to Your PC

1. Remove the screw from the top of the panel and open it (small screwdriver required).
2. Hang the panel from the back plate using the "third-hand" strap.
3. Disconnect the battery from the Control Panel.
4. Disconnect the power supply from TB1 and TB2 on the Control Panel terminal block, or unplug the panel power supply from the wall outlet.
5. Connect one end of the Firmware Update Cable to an available USB slot on your PC.
6. Connect the other end of the Firmware Update Cable to the Control Panel's J4 connector.
   Important: Make sure the slotted side of the connector faces away from the tab on the J4 connector, and all pins are covered by the connector — failure to do so may damage the Control Panel.
7. Locate the shortcut file on your desktop and run it. A connection screen displays while your PC connects to the Control Panel.
8. Confirm the update when prompted.
   Note: If a RED FAIL message appears, verify the cable is plugged into the correct USB slot and the correct COM port is set in the shortcut's Target field.
9. Re-connect the battery to the Control Panel.
10. Re-connect the power to the Control Panel.
11. The screen goes from "No Panel" to "Flashing" — check that the status bar shows progress. After the first Flashing screen completes, a second Flashing screen appears.

Important: Do not disconnect the cable, power to the Control Panel, or close the Firmware Update Tool until the status bar completes and the final screen (showing the updated firmware version) appears.

The entire update takes approximately 7–8 minutes. A "Pass" screen flashes briefly on success. Only when the yellow "No Panel" screen reappears:

1. Disconnect the power from the Control Panel.
2. Remove the firmware update cable from the Control Panel.
3. Reconnect the battery in the Control Panel.
4. Reconnect the power to the Control Panel.

Before Updating the TS1 Firmware

1. Assemble the Extender Pins and Firmware Update Cable.
2. Holding the slotted side of the cable towards you, plug the 4-pin extender pins into the 4 slots.
3. Plug the USB end of the cable into your computer's COM port.

Verify Your Computer's COM Port Number

1. Open Device Manager, expand Ports (COM & LPT), and note the COM port number.
2. Download the v1.10 exe file from your email.
3. Send it to Desktop (create shortcut).
4. Right-click the shortcut, select Properties, and edit the Target field to add " -CX" (X = COM port number), as described above. Click OK.

Updating the TS1 Firmware

Disconnect all power from the TS1 panel first.

Locating the Slots to Plug in the Firmware Update Cable

1. Remove the mounting plate from the back of the TS1.
2. Slots exist for 8-, 5-, and 4-pin connections. Insert the Firmware Update Cable (with extender pins) into the 4-pin slot.

3. Power up the TS1 using the AC power transformer (make sure polarity — ports + and − — is correct when wiring).
4. Locate the shortcut file on your desktop and run it. The screen goes from "No Panel" to "Flashing" — check the status bar shows progress.
5. Confirm the update on the following screen.
   Note: If a RED FAIL message appears, verify the cable is plugged into the correct USB slot and the correct COM port is set in the shortcut's Target field.

Important: Do not disconnect the cable, power to the TS1, or close the Firmware Update Tool until the status bar completes and the final screen (showing the updated firmware version) appears.

The entire update takes approximately 7–8 minutes. A "Pass" screen flashes briefly on success. Only when the yellow "No Panel" screen reappears:

1. Power down the TS1 (disconnect power).
2. Remove the Firmware Update Cable from the TS1.
3. Screw the back mounting plate onto the TS1.
4. Re-apply power to the TS1 (plug it in).

Confirming the Firmware Update

On the Control Panel

1. Wait for the Control Panel to boot up.
2. From the Control Panel Home Screen, choose Security / Menu / Toolbox.
3. From the Toolbox screen, use the arrow keys until you see the Version screen.

Checking the Firmware Version on the TS1

1. Wait for the TS1 to boot up. TS1s not paired with a panel display a version screen on boot.
2. Make sure the Firmware Version on the Control Panel matches the Firmware Version on the TS1 before attempting to "learn-in" or pair the TS1 with the Control Panel.

Support

USA/Canada: 855-2GIG-TECH (855-244-4832). Outside the USA/Canada: contact your regional distributor — visit 2gig.com for a list of distributors in your region.