Telcare Telserve Data Management System (Home Use) — User Manual

User manual for the Telcare Telserve Data Management System — Home Use, a telemedicine accessory to blood glucose monitoring systems. Telserve receives blood glucose (BG) readings from the Telcare Blood Glucose Meter (BGM) and provides a web-based patient portal for reviewing and tracking data.

Intended Use

Telserve — Home is an accessory to blood glucose monitoring systems for the review and evaluation of blood glucose test results to aid in diabetes management. It collects data from blood glucose meters such as the Telcare BGM. Telserve is not intended to provide automated treatment guidance or decisions, and is not a substitute for professional healthcare judgment.

General Precautions

• Glucose results from alternative site testing should not be used for insulin dosing.
• The Telcare BGM and Telserve do not provide automated treatment decisions — they are not substitutes for professional clinical judgment. All diagnoses and treatment must be performed under a healthcare professional's supervision.
• This system is not intended for emergency calls or transmitting time-critical data or alarms. Clinical judgment is required to interpret transmitted measurements.
• BG data may not transfer to Telserve immediately — rely on the reading shown on your meter (not the Telserve website) for your normal treatment decisions.
• Telserve is intended for patients with diabetes who use the Telcare BGM and are enrolled in the Telserve program.

Taking Your Blood Glucose Reading

1. Turn on the Telcare BGM using the Power Switch.
2. Insert the test strip when prompted.
3. Apply blood to the test strip.
4. After 6 seconds, your reading will appear.
5. Select a Reading Tag using the side buttons (e.g. "Before Breakfast," "After Lunch").
6. Press the middle button to send your data to Telserve.

Note: If you're outside a cellular coverage area, BG data may not transmit right away — it will be stored on the meter. Always rely on the reading shown on your meter for treatment decisions. Follow your Telcare BGM User Manual for complete directions.

Telserve Receives Data from Meter

Once Telserve receives your BG data, it sends a response back to your meter, displayed at the bottom of the meter's screen. If a multiple-choice question is sent, use the side buttons to respond.

Telserve Patient Portal — Login

The patient portal lets you view, download, and print BG data sent from your meter. It's designed for browsers supporting https:// — tested with Internet Explorer 7/8, Firefox 3.5/3.6, Safari 5.0, Apple iOS 4.2.1, and Google Android 2.2.1.

1. Obtain login credentials by calling Telcare at (888) 666-4530.
2. Go to https://MyTelcare.com in your browser.
3. Log in with your provided username and password.
4. You'll be directed to the User Portal upon login.
5. Click "Recover Password" if you forgot your password and follow the prompts.

Using the Patient Portal

• The top of the portal shows your glucose data and test strip usage.
• The far right shows your last five readings (BG, date, time, tag).
• Click "View Data" → "Readings" to view all readings sorted by Time Tags and Range.
• Click "View Data" → "Data Table" to view all readings organized by Time Tags only.
• Click "View Data" → "Export BG Data" to download all data in .CSV format.
• Click "Manage Settings" → "Messaging" to configure messaging options.
• Click "Manage Settings" → "Clinical Profile" to set target BG ranges and test strip prescription info.

Graphs

The middle section of the portal shows BG data graphs: a Reading Tag graph (7-day tagged averages) on the left, and a Trend Graph (7-day overall average, with hover-for-detail dots) on the right.

Latest Messages & Reports

The bottom of the page shows the latest messages sent to your glucose meter. To create a printable PDF report, select a time range and click "Generate" (not supported on Google Android mobile devices).

Clinical Profile

Shows prescribed reading limits and adjustable target ranges. If upgraded to Telserve-Pro, your licensed Healthcare Professional (HCP) can adjust these options directly.

My Profile & Third-Party Health Records

Click "My Profile" to edit and save personal information or change your password. To send your data to a third-party Personal Health Record (e.g. Google Health), click "Link It To Your Telcare Account" — requires a separate Google account.

Messaging Options

Under "Messaging Options," select which basic informational messages are sent to your glucose meter — each can be individually enabled or disabled. If upgraded to Telserve-Pro, your licensed HCP can also adjust these settings.

Upgrading to Telserve-Pro

1. Click the "Upgrade" button from your Dashboard.
2. Enter your licensed Healthcare Professional's contact information.
3. Telcare will ask your HCP to prescribe Telserve-Pro — once approved, your HCP can send custom messages via their own portal.

Authorized Users: To invite someone to access your portal, click the "Friends" toolbar and enter their email address.

Frequently Asked Questions

General

What does Telserve do? Telserve works with a Telcare BGM's built-in cellular chip, which automatically sends BG results to Telcare's secure server. The server messages the meter back with objective feedback; HCP clinical coaching (via Telserve-Pro) is also sent to the meter. All readings can be reviewed at https://mytelcare.com.

Setup & Starting

• Do I need a Telcare BGM to get a Telserve account? Yes.
• How do I get a Telcare BGM? Call 888-666-4530.
• Compatible browsers? IE 7/8, Firefox 3.5/3.6, Safari 5.0, iOS 4.2.1, Android 2.2.1.

Sending Data

• What do I need to do to send data? Nothing — each BG reading is sent automatically.
• What if there's no signal? Data is saved on the meter and can be sent later via Memory Recall.
• What if my BGM sends data while I'm logged in? Refresh your browser to see the latest readings.
• What if I lose or damage my BGM? All data already sent to Telserve remains available and secure.
• How do I know my data was received? The meter displays "Data sent successfully" or "No data connection, Data will be stored."
• Will my meter work without an activated Telserve account? Yes — Telserve is an accessory, not a requirement.
• Do I have to answer messages on my BGM? No — the system works fine without responses.

Tags, Time Zones & Restrictions

• What if I don't select a tag? The reading shows as "No Selection" in the portal.
• Traveling between time zones? Telserve automatically recognizes and saves data by the correct time zone.
• Any usage restrictions? No — anyone able to use the device can use Telserve and the Telcare BGM.

Operating Telserve

• Need setup help? Call 888-666-4530 if you never received a confirmation email or call.
• What data can I edit? Biographical info in your User Profile — glucose readings and tags cannot be edited (may be a future feature).
• What is .CSV format? A textual, comma-separated data format viewable in any text editor or Excel.
• Where's your Privacy Policy? At https://mytelcare.com — covers HIPAA compliance and data protection.
• Forgot your password? Call 888-666-4530.
• Can I deactivate my account? Yes, call 888-666-4530.
• Smartphone use? Verified mobile browsers only: Apple iOS 4.2.1, Google Android 2.2.1.
• Target ranges? Discuss proper Low/Normal/High/Very High BG ranges with your HCP.
• Message history? Viewable via the Messaging button on your dashboard.
• Login saving? Use your browser's built-in login saving feature.
• Do I need to save BG before logging out? No — all data saves automatically.
• Software maintenance? Updates install automatically on Telserve.

Third-Party Entities

• Is my data sold to advertisers? No.
• Can I send data to a PHR like Google Health? Yes, via "Add Third Party" on the profile page (requires a Google account).

Error Messages & Session Timeout

• Error messages typically occur from incorrect login credentials or invalid profile data formatting.
• Telserve logs you out automatically after 10 minutes of inactivity as a security precaution.

Support

Telcare, Inc. — Bethesda, MD 20814, USA
Phone: (888) 666-4530 (Hours: M-F, 9AM-5PM EST)
Email: support@mytelcare.com
Website: www.mytelcare.com
Please contact your healthcare professional at all other times.