myHalo Personal Monitoring and Alert System — Quick Start & User Guide

Quick Start and User Guide for the myHalo™ Personal Monitoring and Alert System — a wearable fall-detection and personal alert system for seniors and home health patients, with 24/7 call center monitoring and a caregiver web portal.

Overview

The myHalo System is more than a panic button — its wireless transmitter can automatically detect most falls and contact the call center without requiring the wearer to be conscious or physically able to press a button. It comes in two configurations:

• myHalo Complete System — includes a chest strap and wireless transmitter; also monitors heart rate, skin temperature, and strap on/off status.
• myHalo Clip System — includes a wireless transmitter with a belt/waistband clip (no vital-sign monitoring).

Both configurations provide: advanced fall detection and automatic alerts, activity/sleep-wake pattern tracking, cell phone text and email alerts to caregivers, 24/7 call center monitoring, and a private web portal for the user and caregiver(s).

What's In The Box

• One chest strap (myHalo Complete) or belt clip (myHalo Clip)
• One wireless transmitter
• One home gateway with wireless interface to the transmitter
• Power adapters for the home gateway and transmitter charging
• Two installation cables for the home gateway
• Quick Start and User Guide

Safety Warnings

• If you have a pacemaker or other intravenous cardiac device, do not use the chest strap and wireless transmitter before consulting a physician (does not apply to the myHalo Clip System).
• If you have a known skin allergy, check the materials list in the Specifications section before using this product.
• Caution: the red reset button on the home gateway is for clearing emergency response — only press it to clear a false alarm.
• Charge the wireless transmitter at least once every three months even if not in regular use, to avoid reduced battery capacity or shortened life.
• Avoid exposing the transmitter to temperatures above 95°F during operation or above 113°F in storage.
• Do not submerge the transmitter in water or place it in a microwave oven.
• Never attempt to repair the equipment yourself — it contains no user-serviceable parts. The rechargeable battery is factory-replaceable only; contact your Halo Partner/Dealer if the transmitter needs more frequent charging than once a day.

Installation Requirements

• A standard phone line or broadband Internet connection for the home gateway's primary connection to the call center (a phone line backup is recommended if Internet is primary).
• An available Ethernet port on the home router/modem for Internet-connected gateways; a DSL filter may be needed on the phone line for DSL connections.
• Table space of approximately 7" x 9" x 2" for the home gateway.
• An AC power receptacle not controlled by a wall switch.
• If installed on a facility network, UDP port 123 and TCP ports 443 and 37215 must be unblocked.
• Optional: RJ31X phone jack (for shared phone line access), UPS for battery backup, and a UL-rated surge protector.

Wearing and Charging the Wireless Transmitter

Chest strap (myHalo Complete): pre-adjust the strap to three inches less than your chest measurement, just above the sternum, then connect to the transmitter (Type A snaps on both sides, or Type B clip-and-loop). Wear the strap on the upper abdomen, no more than two inches below the sternum — snug enough that only two fingers fit between the strap and skin, but not uncomfortably tight. Wear it continuously; remove only for charging.

Belt clip (myHalo Clip): slide the open end of the clip over your waistband or belt. Use care when attaching/removing — the Clip is motion-sensitive and can trigger the fall detection sensor.

Charging: charge daily. The home gateway issues an audible reminder (one long beep + three short beeps) when the battery needs charging soon. Remove the strap/clip, open the battery charge port, plug in the charger, and charge for 1 to 1.5 hours or until full. Close the port cover before wearing again to keep the device water-tight.

Caution: the transmitter is water-resistant but not submersible — do not wear it in a pool or bathtub (showering is fine if the charge port cover is closed).

Frequently Asked Questions

How do I know when my battery needs charging?

The BATTERY indicator on the home gateway turns red when the battery is extremely low. You can also check charge level via the web portal, or listen for the audible reminder (one long beep + three short beeps).

What happens if I press the grey button on the strap?

An operator attempts to call you at home and/or contact your designated caregiver(s). If there's no answer, they call an emergency responder.

How do I clean the equipment?

Wipe the transmitter with a cloth slightly dampened with water or isopropyl alcohol (avoid pressing the panic button). Hand-launder the strap in warm water with mild detergent (no bleach or fabric softener), rinse well, and line dry — remove the transmitter before washing. Dust the home gateway with a dry cloth only; never use spray cleaner or water on it.

What if the transmitter gets submerged in water?

If submerged in less than four inches of water for under 15 seconds, remove and dry it off, then open the charge port cover pointed downward and check for water. If water comes out, stop using it and contact customer service.

What happens during a power failure?

The wireless transmitter continues collecting and recording data during a power failure; once power is restored, the gateway sends the data via Internet or phone line. A UPS backup lets the gateway keep operating on the phone line connection during an outage.

Web Portal

Log in at www.myhalomonitor.com (Internet Explorer 7+ or Firefox 2+ required, plus Adobe Flash Player 9.0.124+). The main page has two areas:

• Chart — displays heart rate, variability, and skin temperature (myHalo Complete only) in the top graph, and activity/steps/orientation in the bottom graph, with a resting/not-resting pie chart summary. Time interval is adjustable (30 min / Today / Week / Month).
• Dashboard — shows current strap status, battery level, last update time, current skin temperature and heart rate, and a list of recent events (e.g. strap fastened, fall detected).

Home Gateway LED Indicators

Technical Specifications

Regulatory Compliance

Complies with UL 1637 (Home Health Care Signaling Equipment) and UL 1635 (Digital Alarm Communicator System Units). This device complies with FCC part 15 rules — it may not cause harmful interference and must accept any interference received.

Support

Halo Monitoring, Inc. · 515 Sparkman Drive, Huntsville, Alabama 35816 · Toll-free: 1-888-971-HALO (4256) · support@halomonitoring.com · www.halomonitoring.com