MedReady MR-357 Cellular & 1750 Landline — Monitoring Setup Instructions

Monitoring and setup instructions for MedReady automated medication dispensers — covering both the MR-357 Cellular (GSM) model and the MedReady 1750 Plain Old Telephone Service (POTS) model.

MedReady MR-357 Cellular (GSM) Setup

The MR-357 uses Global System for Mobile (GSM) technology to send and receive medication compliance data. A SIM card is already installed; once activated, the unit connects to MedReady's servers automatically.

1. Plug in the battery and A/C power, then wait about 20 minutes for the correct time of day to appear on the clock face. Do not press any other buttons during this time.
2. If an alarm sounds during the wait, slide the white T-BAR up toward the center to silence it.
3. The cellular device attempts to communicate 20 minutes after A/C power is connected — this ensures the battery has enough charge to drive the internal cellular device. Every time A/C power is reconnected, the device waits another 20 minutes before connecting.
4. Holding the AM/PM button for 10 seconds bypasses the 20-minute wait, but the battery may not be sufficiently charged yet, which could require restarting the process.
5. Once the correct time is showing, follow the standard setup instructions included under the blue cover.

From that point on, changes made at the dispenser sync to the server, and changes made via www.medready.net push to the device. The first web update after a period of inactivity can take up to 60 seconds (a progress bar is shown) while the server wakes communication with the device; subsequent updates take about 5 seconds. After 20 minutes of inactivity, the server-to-device connection closes and the next update is again subject to the initial delay.

Login: use your Unit ID and Password at www.medready.net. If you don't have this information, contact your distributor or MedReady Customer Service at 310-328-7557 (have your Device Number ready).

www.medready.net Website Sections

• Summary — current device settings at a glance.
• Device Settings — change general device settings (each button is described via on-hover tooltips).
• Notifications — add, edit, or delete non-compliance alerts: email, text message, or automated phone call.
• Alarms — set and activate alarms, and trigger early doses.
• Schedule — view actual compliance data.
• Log — raw event data, including: Set Time of Day, Alarm Times/Armed Status, Alarm Triggered, Taken Time, Late Notification, Missed Dose, Unit Jam, A/C Power, Alarm Length, Disable, Refill Complete, Chirp Status, Audio/Visual Notification, Alarm Test, Early Dose, and Cancel Early Dose.

MedReady 1750 (POTS / Landline) Setup

The 1750 uses standard telephone service (POTS). Some VOIP connections work fine, but certain providers are incompatible and will prevent the device from communicating with MedReady's servers — the setup steps below reveal whether the phone system is compatible.

Under normal operation, the 1750 calls MedReady's 800 number when a medication alarm isn't cleared after 30 minutes (factory default), when power has been out 24 hours, or if the medication failed to rotate into position. The server alerts caregivers by text, email, and automated phone call (contacts set up via the website). The unit also calls in nightly with the past 24 hours of scheduled/taken dose pairings.

Initialization Steps

1. Locate the included phone line. Plug one end directly into the wall jack — do not use splitters or pass through other devices — and plug the other end into the bottom of the MedReady.
2. There are two phone jacks on the bottom of the unit; use either one for the incoming line, and the other to pass through to a phone or other device.
3. Remove the blue cover, then hold the AM/PM button until a light turns on under the "X" on the red cover. Release the button as soon as the light appears.
4. The light stays on about 30 seconds, then shuts off, indicating initialization completed.
5. Log into www.medready.net with your ID and Password and confirm an "initialization event type 2" appears in the log.

If the type 2 event does not appear, a communication error occurred. The MedReady will retry automatically in 13 minutes, or you can reset the process by removing both the battery and A/C adapter, reconnecting them, and repeating the AM/PM button step. If initialization repeatedly fails to log, the phone system is likely incompatible and an upgrade to the MR-357 GSM Cellular version is required.

www.medready.net (1750 version)

The website for the 1750 has two sections: editing the contacts who get notified for a non-compliance event, and viewing the compliance log.

Support

MedReady Customer Service: 310-328-7557. Have your Unit ID/Password and Device Number ready (and Credit Card, for the 1750, if applicable).