Linear H816BID — Limited Warranty Statement

Limited warranty statement for Linear/GoControl residential security and access control products (model H816BID and related Linear LLC hardware).

Overview

This document is the manufacturer's warranty card that ships in the box with Linear/GoControl residential security products. It covers Linear LLC's warranty terms, exclusions, and the RPA (Return Product Authorization) process for warranty service.

Warranty Terms

• Linear LLC warrants the product free from defects in material and workmanship for 2 years, measured from the date code labeled on the product.
• The warranty is limited to repair or replacement of products returned freight-prepaid to Linear LLC — there is no provision for labor cost or other reimbursement of any kind.
• The user is responsible for all labor costs associated with removing, reinstalling, and returning the product.
• Linear LLC will repair or replace at its option; replacements may be made from B-Stock or the nearest equivalent product if an exact replacement isn't available.
• Linear LLC returns repaired/replaced units via UPS Ground or equivalent; customers may pay extra for faster shipping.

Warranty Exclusions

1. Failures due to product abuse — negligence, improper use, electrical surge (including lightning damage), water damage, or other natural-disaster damage are not covered. The most common form of abuse is surge damage caused by lightning.
2. The warranty is voided by any tampering with the date code, labels, or other markings on the product.
3. Products damaged in transit to Linear LLC due to improper packaging or by the carrier are not covered — the sender must file a claim against the carrier.
4. The user is responsible for all labor costs associated with removal, reinstallation, and return shipping.

Some states and countries do not allow limitations on how long an implied warranty lasts or the exclusion/limitation of incidental or consequential damages, so the above exclusions may not apply in every jurisdiction. This warranty gives specific legal rights in addition to other rights that may vary by state/country.

Warranty Service — RPA Process

All products returned for warranty service require a Return Product Authorization Number (RPA#). Contact Linear Technical Services at 1-800-421-1587 for an RPA# and other details before returning any product.

Contact Information

• USA & Canada: (760) 438-7000 / (800) 996-5225
• Toll-Free Fax: (800) 468-1340
• Web: www.openhousesystem.com