Kwikset Kevo (KW925KEVODBx) — Calibration FAQs

Frequently asked questions on calibrating a Kwikset Kevo smart lock — how to enable Kevo's inside-outside security feature and troubleshoot calibration issues.

Why should I calibrate my device?

The calibration process is needed to enable Kevo's inside-outside security feature. When enabled, Kevo's sensor helps prevent your door from being unlocked by unauthorized users while your device is inside your home.

Why might calibration take multiple attempts?

During calibration, Kevo is learning its surroundings and where you normally keep your device. Multiple attempts are important to give Kevo an accurate reading. If you get an unsuccessful calibration, it is recommended that you change your position on the next attempt.

Recommended Positions for Successful Calibration

Always stand at an extended arm's reach from Kevo and make sure your phone or fob has a clear line of sight to your lock. For best results, calibrate your device while it is in the empty front pocket of your pants. If calibration is unsuccessful in this position, try:

• Repositioning your device within your pocket
• Taking a step back or stepping to the side
• Putting your device in a different pocket (like your front shirt pocket)
• Holding your device in front of your pocket
• Turning slightly towards your door to give your device a more direct line of sight to your lock
• If your entryway is at the top of a staircase, hold your device up so it aligns with the height of the lock

Why shouldn't I calibrate my device right next to the lock?

Calibrating in this position can make the process even more difficult to obtain a calibration success. If you do complete calibration successfully in this close position, it will reduce your activation range and you will need to put your device directly next to Kevo when unlocking the door.

If Kevo takes multiple attempts to calibrate, will unlocking also take multiple attempts?

No. Calibration is a one-time process for each device in your system that enables Kevo's inside-outside security feature. Once Kevo learns about your entryway and where you keep your device, locking and unlocking the door only takes one touch.

Will Kevo work if I can't successfully calibrate my device?

Kevo will still work with your device if you can't calibrate it, but accepting an unsuccessful calibration is not recommended for security reasons. Your inside-outside security feature will remain disabled for that device, and its activation range will be set to the approximate distance of your last calibration attempt. If you skip calibration entirely, your device's range will remain set at the default distance, which may extend both inside and outside your home. Skipping calibration limits Kevo's ability to prevent your door from being unlocked by an unauthorized user while your device is active and in motion inside your home.

For additional security, your phones and fobs must be in motion to communicate with your Kevo lock. Each device automatically goes to sleep after approximately 30 seconds of being still and inactive. Phones must be running the Kevo app in the background to automatically return to sleep mode.

Support

If you have questions, please contact Kevo Support at 1-800-327-5625.