GreatCall Lively Mobile Urgent Response Device (SW100) — User Guide

User guide for the Lively® Mobile urgent response device (Model SW100) with GreatCall's 5Star® medical alert service — providing 24/7 access to IAED-Certified Agents from wherever you have cellular coverage.

What's in the Box

• Lively Mobile — one-button urgent response device
• Charging Dock — drop-in design, no cord fumbling
• Magnetic Lanyard — for wearing around the neck
• Accessory Clip — for pocket, keys, or belt
• User Guide

Device Layout

Front: Speaker, Battery Indicator, Service Indicator, Call Button, Microphone.
Back: Accessory Slot, Serial Number, Power Button, Charging Contacts.

By design there is no volume control — move the device closer to your ear/mouth in noisy areas, or power it off where its sounds would be disruptive (remember to turn it back on afterward).

Activation (3 Steps)

1. Determine purchase source: Purchased directly from GreatCall (phone/online) → already activated, skip to Step 3. Purchased from a retailer (Amazon, Fry's, Rite-Aid, Sears, Walmart, etc.) → continue to Step 2.
2. Activate your account: Go to GreatCall.com/Activate and enter the Serial Number (on the back of the device or the retail box), or call the Activation Line at (888) 900-1369. If already activated, call Customer Service at (800) 463-5412 with questions.
3. Turn on the device: Remove the "DO NOT POWER ON BEFORE ACTIVATING" sticker, press the Power Button, and place the device in the Charging Dock. Setup takes several minutes; once complete you'll hear "Welcome to 5Star" and the Service Indicator flashes white. An automated test call will follow — press and release the Call Button to answer.

Important: Do not power on or charge the device before activating — it may fail to activate. If activation fails ("Unable to activate. See User Guide"), power off and restart at Step 1.

Charging

• Do not place the Charging Dock where it could get wet — dry the device first if it gets wet before docking.
• Align the device with the dock's Position Guide and lower until the charging contacts meet — a tone confirms proper placement and charging start.
• The Battery Indicator flashes green while charging, and is solid green when fully charged. Removing the device from the dock produces a tone and the indicator turns off to save power.
• Recommended: charge every night. If the battery fully depletes, the device powers off and will power back on shortly after being redocked.
• Charging automatically pauses if device temperature drops below 32°F or rises above 113°F, resuming when temperature normalizes.

Battery Indicator

Using Your Lively Mobile

Calling 5Star Service

1. Press the Call Button briefly — you'll hear "Calling 5Star" and be connected to an IAED-Certified 5Star Agent (trained in CPR and emergency procedures) who confirms your location via patented GPS.
2. Hold the device at least one inch from your mouth and speak normally.
3. Firmly press and release the Call Button to end the call.

If the 5Star Agent determines you need emergency help, they connect you directly to 9-1-1 and may share information from your Personal Emergency Profile (medications, allergies, contacts) — keep this profile updated at MyGreatCall.com.

Calling 9-1-1 Directly

Press and hold the Call Button until you hear "Calling 9-1-1 now." Press and release to end the call. If the other party hangs up first, the call ends automatically.

When to Use It

Emergency situations: trouble breathing, unusual tingling, a fall in the shower. General assistance: locked out, lost while driving, strange noises, suspected intrusion. When in doubt, call 5Star.

Where to Use It

Fully mobile — works anywhere with cellular coverage. Waterproof: rated to be submerged up to 3.3 feet of water for up to 30 minutes (dry it promptly after exposure, especially before docking).

Service Indicator

Incoming Calls

The device can receive calls only from 9-1-1 Operators or 5Star Agents (e.g., a callback after a 9-1-1 call, a wellness follow-up, or a Test Call). Press and release the Call Button to answer or end.

Urgent Care Access

With eligible Health & Safety Packages, press the Call Button, ask the 5Star Agent to connect you to "Urgent Care" for unlimited 24/7 health advice from registered nurses in English or Spanish (after a brief screening to rule out an emergency).

Attaching Accessories

Slide the Accessory Clip or Magnetic Lanyard into the Accessory Slot from behind until it clicks; push the latch to remove. The Magnetic Lanyard fastens via a magnetic clasp — pull apart to unfasten, align ends to fasten.

Fall Detection

Available only with the Ultimate Health & Safety Package — call (800) 463-5412 to add it.

• Uses a built-in accelerometer and patented algorithms calibrated specifically for the Magnetic Lanyard worn around the neck — the lanyard is required for accurate detection.
• Confirm it's enabled: Power on the device and listen for "Welcome to 5Star, Fall Detection enabled." If you hear "...not enabled," Fall Detection is not active — contact Customer Service.
• How it works: If a fall is detected and you can't press the Call Button, the device automatically calls 5Star. You'll hear "Fall detected. Calling 5Star. Press button to cancel," with a few seconds to cancel before the call connects. The Agent confirms your location and evaluates the situation.

Managing Your Account

• MyGreatCall.com: manage your account, Personal Emergency Profile, billing.
• Test Call: send a test call to your device from your MyGreatCall account.
• Find My Device: send a locator tone to a misplaced Lively Mobile, or locate it via GreatCall Link.
• Just in Case Notes: store notes accessible to 5Star Agents during a call.

Customer Service

Activation Line: (888) 900-1369 | Customer Service: (800) 463-5412 | GreatCall.com