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    GreatCall Lively Mobile — Product Brochure

    September 08, 2026 3 min read

    Product brochure for the GreatCall Lively Mobile one-button urgent response device, including specs, 5Star Health & Safety packages, and setup steps.

    💾 Download Original PDF
    Full text manual (for reference)

    GreatCall Lively Mobile — One-Button Urgent Response Device

    The all-new Lively® Mobile is a smaller, all-in-one mobile medical alert device that works wherever you go — no base unit or additional equipment required. Available in Gold or Silver.

    Why Choose Lively Mobile

    • Completely mobile — works anywhere on the nation's largest, most dependable wireless network
    • Fall Detection available (enabled with the Ultimate Health & Safety package)
    • 24/7 access to IAED-certified 5Star Agents
    • Patented GPS technology to confirm your location
    • Waterproof — IPX7 rated, submersible in 3.3 ft of water for up to 30 minutes
    • Powerful two-way speaker, lightweight design
    • No landline required; no contracts or cancellation fees
    • Compatible with the GreatCall Link™ app

    Simply press the button to speak automatically with an IAED-certified 5Star Agent. The Agent confirms your location, assesses the situation, and gets you the help you need. Lively Mobile also automatically contacts 5Star Service for help when a fall is detected.

    How It Works — 5Star

    1. One-Touch — Press the button to establish two-way communication with an IAED-certified 5Star Agent.
    2. 5Star Agents — An Agent confirms your location, assesses the situation, and gets you help using patented GPS technology and the information in your Personal Profile.
    3. Help, 24/7 — The Agent stays on the line with you until your situation is resolved, anytime, anywhere.

    Common scenarios covered: living alone and slipping in the shower, mixing up medications, feeling dizzy on a walk, getting lost while driving, or stumbling in the garden.

    Technical Specifications

    Specification Value
    Dimensions 2.19" x 1.60" x 0.63"
    Weight 1.41 oz
    Fall Detection Yes, built-in (enabled with Ultimate Health and Safety package)
    GPS Built-in, patented GPS technology
    Speakerphone Two-way communication
    Indicators Battery and service LEDs, audible tones
    Battery Capacity Rechargeable lithium-ion, 525 mAh
    Bluetooth Yes, v4.0
    Waterproof IPX7 (submersion in 3.3 ft of water for up to 30 minutes)
    Included Accessories Charging Dock, Accessory Clip, Magnetic Lanyard, User Guides
    Range Mobile — works wherever cell phone data service is available
    Available Colors Silver, Gold

    Health & Safety Packages

    Package Price* Includes
    Basic $19.99/month* 5Star Service
    Preferred $24.99/month* 5Star Service, Urgent Care (24/7 access to nurses & doctors), GreatCall Link
    Ultimate $34.99/month* 5Star Service, Urgent Care, GreatCall Link, Fall Detection, Device Replacement

    *Monthly fees do not include government taxes or assessment surcharges and are subject to change. Requires purchase of a Lively Mobile device and a one-time $35 setup fee. No contracts.

    Additional Services

    • 5Star Service — Highly-trained Agents available anytime, awarded fastest Agent response time (Good Housekeeping Institute, August 2014).
    • Urgent Care — 24/7 access to registered nurses and board-certified doctors (via FONEMED partnership; not a substitute for 9-1-1).
    • GreatCall Link™ — Award-winning app to easily stay connected with family and friends.
    • Fall Detection — Automatically calls a 5Star Agent when a fall is detected; requires the included lanyard.
    • Device Replacement — Lost, stolen, or broken devices are replaced (eligibility begins 60 days from enrollment; limit one per 12-month period; $15 processing fee applies).

    Account Management

    Manage your account or update your Personal Profile anytime at mygreatcall.com with password-protected access.

    Refer a Friend

    Earn a one-time $25 credit on your monthly bill for every person who activates a Lively Mobile based on your referral — they get a $25 credit too.

    Getting Started

    1. Purchase your Lively Mobile — call 1-866-252-0927, visit greatcall.com, or buy at a participating retailer (some offer the first month free).
    2. Select your Health & Safety Package.
    3. Complete your Personal Profile.

    To order or learn more, call 1-866-252-0927 or visit greatcall.com.