Chamberlain MyQ Garage — Install Tips & Help

Install Tips & Help for the Chamberlain MyQ Garage™ system — troubleshooting guidance for Wi-Fi Hub pairing, Bluetooth setup, weak signal issues, and garage door opener programming problems.

How to Repeat Apple Bluetooth Connection to the Wi-Fi Hub

If you need to repeat the Apple Bluetooth Wi-Fi setup, you must "Forget" the MyQ Bluetooth device:

1. Ensure the blue LED on the Wi-Fi Hub is blinking; if not, press and hold the gear button until the blue LED blinks.
2. On your phone, go to Settings > Bluetooth > tap the (i) or (>) next to the MyQ-nnn device.
3. Tap "Forget this device."
4. Tap "Forget Device."
5. Tap the MyQ-nnn device again to connect and complete the Wi-Fi setup again.

Alternatively, try the method in the "Quick Start" manual under step 3 for "All Other Devices."

Android Will Not Connect to Wi-Fi Hub

Newer Android phones (or Android 4.x Ice Cream Sandwich/Jelly Bean) may restrict access to the Wi-Fi Hub's signal. Uncheck "check for internet service":

Settings > Connection > Wi-Fi > Menu button > Advanced > uncheck "check for internet service."

Poor Wi-Fi Signal in Garage

• Make sure you have a strong Wi-Fi signal in the garage — check how many Wi-Fi bars your phone shows there. Performance is best with two or more bars, though the MyQ Garage should work with one bar.
• Follow step 3 of the "Quick Start" manual with the Wi-Fi Hub in the same room as your router, then move it back to the garage to check for a solid connection (solid green LED).
• If necessary, use a Wi-Fi range extender installed halfway between your router and the garage.

Wi-Fi Hub to Garage Door Opener Programming: "Monitor Only" Situations

If your garage door opener is programming to "Monitor Only," try:

• Verify your garage door opener is compatible (check the compatibility list).
• Slide the Wi-Fi Hub off the bracket, rotate it 180 degrees, and slide it back on.
• Relocate the Hub 6–12 inches farther away from the garage door opener.
• After repositioning, press and hold on the door image in the app and choose "Select and Program Opener" to re-program the Hub to the opener.

Using the App to Control the Garage Door — Door Not Responsive

If the app shows "No response..." when controlling the door, try:

• Slide the Wi-Fi Hub off the bracket, rotate it 180 degrees, and slide it back on.
• Relocate the Hub 6–12 inches farther away from the garage door opener.
• Check your Wi-Fi signal strength in the garage (see "Poor Wi-Fi Signal in Garage" above).

Need More Help?

Email Chamberlain Technical Support: technical.support@chamberlain.com

Call Chamberlain Technical Support: 1-800-528-9131 (6am–8pm MST, Mon–Sat)