2GIG EDGE Security & Smart Home System — User Guide

End-user guide for the 2GIG EDGE Security & Smart Home System — a professionally installed security panel with a large touchscreen, Facial Recognition, Bluetooth disarm, and Smart Home controls. This guide covers general system information, safety precautions, and step-by-step instructions for arming, disarming, and everyday operation. See also the companion 2GIG EDGE Smart Home Manual for Z-Wave device setup and camera details.

System Features

• Facial Recognition: the built-in camera recognizes faces and can disarm the system as well as activate personalized home control features — processed on-the-edge (locally), not sent to the cloud.
• Bluetooth disarm: disarm the system without touching the panel.
• Photo snapshot: the on-board camera takes arm/disarm photos for added security.
• Video Live View: up to 8 camera feeds supported, 4 viewable at a time directly from the panel.
• Doorbell on the Panel: see and talk to visitors from the panel.
• 7" full-color touchscreen with intuitive, gesture-based navigation.
• Built-in Glass Break sensor — saves on hardware costs.
• Smart Home Controls & Scenes: automation rules, scenes, and notifications.
• Geofencing: location-based scene activation.
• LTE Communication (4G, e.g. Verizon, AT&T) plus Dual Path (WiFi/Cell): if one connection goes down, the other stays available.
• Piezo Sounder and internal speaker for alarms, voice annunciations, and chimes.
• 24-Hour Backup Battery supports the panel during AC power outages.
• USB Port for firmware updates via USB thumb drive.
• Built-in WiFi and Access Point for dual-path communication and direct connection to secondary keypads, cameras, and doorbells.
• Smart Areas (optional): up to 4 independent zones/areas.
• Security Codes: up to 100 unique 4- or 6-digit codes — 1 Master User Code, 1 Duress Code, 1 Installer Code, plus 98 additional user codes.
• Z-Wave™ / Z-Wave Plus™ / S2 Compatibility: up to 232 smart home devices.
• 2-Way Voice (optional): Central Station operators can talk directly with users, or silently listen in after a duress report.

⚠ Safety Precautions

• DANGER!!! indicates hazardous situations which, if not avoided, will result in serious injury or death.
• WARNING!! indicates potentially hazardous situations which, if not avoided, could result in serious injury or death.
• CAUTION! indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury.
• IMPORTANT: a situation which, if not avoided, could result in property damage, equipment damage, or data loss.
• CAUTION! Long or repeated exposure to sounds at or above 85 dB (the alarm siren) can lead to Noise-Induced Hearing Loss (NIHL).

Use and Care

• Do not expose the system to water, rain, extreme humidity, perspiration, or other liquids. Optimum humidity range: 9-90% non-condensing.
• Do not expose the system to extreme heat/cold or direct sunlight. Optimum operating temperature: 32°F to 104°F (0°C to 40°C).
• Ensure the touchscreen is securely mounted flush against the wall, or properly installed in a compatible desktop kit, for shock/vibration protection.

Panel LED Behavior

Burglary Protection Concepts

• Perimeter Sensors: installed on doors, windows, and other entry points.
• Interior Sensors: detect forced entry via movement, e.g. motion detectors across a basement or hallway.
• Stay Mode: arms perimeter sensors only, leaving interior motion sensors unarmed — for when occupants are home.
• Away Mode: arms all perimeter and interior sensors — for when everyone is leaving.
• Open/Closed Sensors: all protected zones must be closed (or bypassed) before arming.
• Force Bypassing: intentionally leave an open sensor unprotected so the system can still be armed — enter a valid user code, tap BYPASS ALL. Note: fire, carbon monoxide, and emergency zones cannot be bypassed on residential systems, and a bypassed sensor provides no protection while armed.

Arming the System

Stay Mode

1. Ensure all perimeter doors/windows are closed — status should read "System Ready to Arm."
2. At the Home screen, tap ARM STAY.
3. (Optional, unless Quick Arming is enabled) Enter an active user code.
4. A countdown timer plays "Arming Stay" — tap Silence to enable Silent Exit (this extends the exit delay).

Away Mode

1. Ensure all perimeter doors/windows are closed.
2. At the Home screen, tap ARM AWAY.
3. (Optional) Enter an active user code, unless Quick Arming is enabled.
4. (Optional) Tap Disarm and enter a code to cancel arming before the countdown expires.

NOTE: the Exit Delay countdown is typically 45-120 seconds (installer-configured), beeping faster in the last 10 seconds. If Auto Stay is enabled and no one exits during Away arming, the system automatically arms itself in Stay Mode instead.

In the Event of an Exit Error

If an exit/entry door is left violated when the Exit Delay countdown expires (e.g. the door doesn't close behind you), the panel sounds the local alarm, begins the Entry Delay countdown, and — if not disarmed — automatically transmits an alarm and an Exit Error report to the Central Station.

Disarming the System

Requires an active user code. Tap the DISARM button on the Armed (Stay or Away) screen, or align your face within the camera frame for Facial Recognition disarm (move your head slightly side to side).

Remote Control Devices — Keyfob

• Arm Stay: press the Stay button for 2 seconds.
• Arm Away: press the Away button for 2 seconds.
• Disarm: press and hold the Disarm button for 2 seconds.
• Auxiliary Function: press and hold the Auxiliary button for 2 seconds.
• Activate Emergency Alarm: press and hold both Away and Disarm buttons for 5 seconds. To cancel, you must disarm at the panel itself.

NOTE: keyfob button behavior is installer-configured and may vary (e.g. it may or may not disarm the system, or may activate a specific type of alarm).

Emergency Features

24-Hour Alarm Buttons (Panic, Fire, Emergency) can be shown or hidden on the touchscreen by the installer. When visible, users can manually trigger an alarm. Alarms can also come from a wireless keypad, sensors, or portable devices like a Panic Button Remote.

Fire & Carbon Monoxide Protection

Fire and gas protection sensors (Wireless Smoke/Heat/Freeze Alarms, Wireless Carbon Monoxide Detectors) protect the dwelling 24 hours a day, unlike burglary sensors which only protect the home when armed. When triggered, the system sounds an alarm and transmits a report to the Central Station.

Panel Information & System Tests

Weekly testing is recommended. Access via System Settings (requires Master User Code):

• Sensors Test: places the panel in Walk Test Mode and transmits a report to the Central Station. A green check mark means the sensor and wireless signal tested OK; a red X means it failed — contact your dealer if it continues to fail.
• Panel Tests: tests the panel's audio and status LED — confirm each Button LED test matches the on-screen description.
• Cell Radio Status: shows signal strength, serial number, subscriber ID, and registration/connection/power/SIM status; tap TEST CELL RADIO to run a test.
• Network Tests: tests LAN, Internet, and Backend connections — green check = success, red X = failure (contact your dealer).
• Firmware Update: only available when a USB update is detected and wasn't already started from a pop-up. The panel checks readiness first; red icons indicate unmet requirements that must be resolved before tapping UPDATE.

Additional Settings

• Bypass Sensors: System Settings → Bypass Sensors → slide the control left to remove a sensor from the Bypass list.
• Date & Time: System Settings → Date & Time icon → scroll to set (auto-updates during panel registration).

Sample Burglary Alarm Plan

A typical residential system combines perimeter protection (door/window sensors with entry/exit delay on main entries and the garage) with interior protection (motion detectors, glass break sensors) and peripherals like a doorbell camera, thermostat, external siren, and remote keypad — configured by your 2GIG alarm dealer to match your home's layout.

Limitations of Alarm Products

This security system cannot offer guaranteed protection against burglary, fire, or other emergencies — any alarm is subject to compromise or failure to warn, for reasons including: signal blockage by metal objects, dead/missing sensor batteries, AC power loss, network or cellular outages, insufficient time to reach a panic button, muffled or unheard alarm sounders, and component failure over time (even though designed to last up to ten years). An alarm system is not a substitute for insurance — homeowners should continue to act prudently and maintain appropriate coverage. The most common cause of a non-functioning alarm system is inadequate maintenance.

Limited Warranty

Warranted against defects in material and workmanship for three (3) years (power adapter and battery: 1 year). This warranty extends only to wholesale customers who buy directly from Nortek Security & Control LLC or through its normal distribution channels — Nortek does not warrant this product to consumers directly (consult your selling dealer). All warranty returns require a Return Authorization Number (RA#) — contact Returns at 1-855-546-3351.

Technical Support

2GIG Technical Support at Nortek Security & Control — USA/Canada: 800-421-1587, or online at www.nortekcontrol.com/support/. Outside the USA/Canada, contact your regional 2GIG distributor.

Nortek Control, 5919 Sea Otter Place, Suite 100, Carlsbad, CA 92010 USA. Copyright © 2021 Nortek Security & Control LLC. Document P/N 10029908 Rev-A.