HOW OUR SITE WORKS What are your payment options? Do you accept international orders? How do I know my ordering session is secure? ABOUT OUR POLICIES What are your Guarantees? Do you charge Sales Tax? What is your Shipping policy? What is your Return policy? What is your Privacy policy? PROBLEMS AND TROUBLESHOOTING I order a product, but when I review my Shopping Cart, it's not there. What' wrong? I click on "Add to My Cart" but nothing happens. What's wrong? I have my Browser set to accept Cookies, but I still can't place an order. What' wrong? What are the Categories? How do I review what's in my Shopping Cart and Wish List? How do I remove a product from my Shopping Cart?
How Our Site Works What are your payment options? You may pay for your online order with Visa, MasterCard, Discover, American Express, or PayPal. Gift Certificates and Coupons can only be redeemed through the Home Controls checkout; PayPal Payments do not support Gift Certificates and Coupons at this time. Only one coupon per order. Money orders, checks, cashier's checks and wired funds are also accepted for phone orders only. Call 800-266-8765 (Toll free in the U.S.) for more information. Make checks and money orders payable to Home Controls, Inc. Sorry, no COD orders are accepted. Prices are subject to change without notice. Do you accept international orders? Home Controls routinely ships products all over the world. Online orders less than $1,000 can be paid for by credit card, in U.S. currency, if issued by a U.S. bank or lending institution. All other orders must be paid for in advance with a money order, cashier's check, or wired funds. Cashiers' checks or money orders must be received prior to shipment and must be drawn on a U.S. bank. Wired funds must be received prior to shipment; call +1-858-693-8887 phone, +1-858-693-8892 fax, or send e-mail to service@homecontrols.com to get instructions on wiring funds. As with domestic U.S. orders, shipping charges are automatically calculated. All duties, custom fees and any other fees are the responsibility of the customer. International dealers are welcomed and are encouraged to contact us for dealer pricing. How do I know my ordering session is secure? Your personal information is secure, period. When you're asked for any Billing information, look at the bottom of your browser window: depending on the version you're using, you'll see either a padlock icon which is CLOSED or a key which is all in ONE PIECE. That means that everything you type in and send to Home Controls is encrypted ("scrambled") before it leaves your computer; when your data arrives at our server, we decrypt ("unscramble") it and store it in a database which is secure. Home Controls is secured by Thawte. Thawte has checked and verified the company registration documents, the site's registered domain name, and the authorizing contact at the company all according to the strongest identity authentication standard today. About Our Policies What are your guarantees? Friendly Service – Guaranteed! The friendliest, most helpful service available, backed by the President of Home Controls. We promise to treat you with care and respect before and after the sale, or our President, Ken Kerr, will step in and help you himself. Free Technical Support – Guaranteed! High quality technical support, product advice, pre-designed systems before and after a sale, and Dealer membership is always FREE. Even custom system designs are FREE with a small product deposit. Fast Shipping – Guaranteed! Lightning-fast same-day shipping on in-stock orders placed by 3 p.m. Pacific Time, regardless of shipping method. Anytime an order placed prior to 3 p.m. will not ship same-day, you will be given a prompt estimate of when it will ship or the shipping cost for your next order is FREE! No-Hassle Returns – Guaranteed! Returns processed with urgency (typically within one business day from when return is received). We even give your money back the same way you paid … no house credits to keep track of. Lowest Price – Guaranteed! The lowest prices on new, in-stock product and backed by our guarantee of price matching for up to 30-days after your purchase! If you find a lower price, call Customer Service at 800-266-8765 or FAX proof-of-price to 858-693-8892 and we will refund you the difference. We Listen – Guaranteed! Your feedback is taken very seriously and we welcome your input. Comment through email, by phone, though our online forms, or rate us with a quick two question survey. Get involved by subscribing to our Blog where you can post comments, emailing your project images to the webmaster, or even stopping by our headquarters for a chat! Dealer Support – Guaranteed! Home Controls offers the strongest money-saving benefits to our dealers, including wholesale pricing, FREE shipping on qualifying orders, marketing support, 2% annual product credit for Gold Dealers and much more! Do you charge sales tax? Sales tax is automatically added to all orders shipped to any address within the State of California. What is your shipping policy? Home Controls offers same-day shipping on in-stock products on most credit card orders received before 3 p.m. Pacific Time. Our huge inventory assures you the most-timely delivery possible! Our standard shipping method for domestic orders is by ground service, provided by UPS or USPS. We also offer Second Day Air, Next Day, and Saturday shipping for an additional charge. Please specify when ordering. Post Office Box addresses are only accepted for USPS shipments. For UPS shipment options, orders must be shipped to a physical street address. Upon checking out on this site, shipping charges are automatically calculated. Domestic Shipping Standard shipping method for domestic orders to the continental United States is by ground service with a 2 to 5 business day delivery time. Ground service charges are based on current common carrier freight charges with a $10.95 minimum rate. For Second Day Air delivery in the continental United States, delivery time for in-stock items is typically 1 to 3 days. Second Day Air charges are based on current carrier freight charges. Next Day delivery is available. Next Day charges are based on current common carrier freight charges. (UPS Saturday delivery limited to UPS service areas.) Certain heavy or bulky products may incur extra dimensional weight charges that are not automatically calculated by the shipping calculator. If your order contains products that meet this criteria, Home Controls will contact you prior to shipping to get your approval for any additional shipping charges. International Shipping All international orders more than $1,000 U.S. must be paid by PayPal, or wire transfer. Contact Customer Service for wire transfer instructions. Shipping cost includes insurance. The total charge for your order covers the cost of the products and shipping only. You are responsible for all import and other charges your country may require, such as but not limited to taxes, tariffs, duties, etc. Certain heavy or bulky products may incur extra dimensional weight charges that are not automatically calculated by the shipping calculator. If your order contains products that meet this criteria, Home Controls will contact you prior to shipping to get your approval for any additional shipping charges. All shipping FOB San Diego, CA. Please contact us at 800-266-8765 (Toll free in the U.S.) or at service@homecontrols.com if you have any questions. What is your return policy? To return a product, simply call our Customer Service Department at 800-266-8765 (Toll free in the U.S.) to obtain the required RA (Return Authorization) number. This number must appear on the outside of the shipment you make to us or it will not be accepted at our receiving dock. We recommend you insure your package, as we cannot be responsible for refund or replacement should your package get lost in shipment. Merchandise returned within 30 days of purchase with the appropriate RA number will receive a full product cost refund or credit, provided it is in perfect un-used condition in original undamaged and unmarked packaging, and is complete with all instructions and warranty card. Defective products will be replaced or repaired according to the manufacturer's warranty policy. Call us at 800-266-8765 (Toll free in the U.S.) if you have any questions. Shipping costs are not refundable, but Home Controls will pay the UPS ground freight to ship your exchanges or replacements of defective merchandise. Upgraded air shipping is available at customer expense. Products not eligible for returns: Books, Plans and Software are not returnable due to copyright laws. Wire products are not returnable. All sales on Surplus and Discontinued Products items are final, and are not returnable. What is your privacy policy? We will never share any of your personal information without your prior consent. The data we gather from the Billing and Ship-To information is filed and used only to help us enhance the features and content of our site. It is not used or shared in any other way. Problems & Troubleshooting I order a product, but when I review my cart, it's not there. What's wrong? We use JavaScript to keep track of the items in your Shopping Cart; if you have Active Scripting turned off, the Shopping Cart can't function properly. If this is the case, you will need to reset your Browser to enable Active Scripting. I click on "Add To Shopping Cart" but nothing happens. What's wrong? We use JavaScript to place items in your Shopping Cart; if you have Active Scripting turned off, the Shopping Cart can't function properly. If this is the case, you will need to reset your Browser to enable Active Scripting. I have my Browser set to accept Cookies, but still can't place an order. What's wrong? If you have Active Scripting ENABLED on your Browser but still can't add items to your Shopping Cart, you may be having a problem with the cache. When you try to add something to your Shopping Cart, your request was received, but the screen that appeared is from your cached memory. This problem can be solved by clicking on the "Refresh" or "Reload" button on the top navigation bar of your Browser. What are the "Categories"? Home Controls has divided our products into several main "Categories" (Lighting & Appliance Controls, Home Automation, Entertainment, Security, etc.). Then, within each of these Categories, we've further divided our product lines for easier shopping. For instances, under Lighting & Appliance Control you'll find X10 Lighting & Appliance Controls, UPB Lighting & Appliance Controls, Z-Wave Lighting & Appliance Controls and much more. How do I review what's in my Shopping Cart and Wish List? Shopping Cart: On each page, there is a "CHECKOUT" button at the top right. Click on it to see a list of the products you have placed in your Shopping Cart. Keep shopping by clicking on the "CONTINUE SHOPPING" button. When you're finished browsing, click on the "PROCEED TO CHECKOUT" button. How do I remove a product from my cart? Click on the "CHECKOUT" button at the top of any page. Select the "Delete" button underneath the item that you no longer want to purchase. The product will be removed from your cart entirely. You can change the quantity of any product in your cart by changing the number in the "Quantity" column and clicking on "Update". For additional assistance and troubleshooting, contact our webmaster or call 800-266-8765 (Toll free in the U.S.).