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1. How do I choose between a hard-wired lighting control system and a power-line controlled lighting system?
As with most choices, there are trade-offs involved. A modern UPB power-line controlled lighting system provides the greatest ease of installation, the most flexibility, very high reliability, moderate price level and does not require a control cable. Instead, signaling and control information between devices uses the existing AC wiring in the home. Likewise, X10 type power-line systems can be fairly reliable with proper power-line preparation consisting of signal coupling and noise reduction filters, although this requires more skill and can change over time when new lights or appliances are added to the power-line.
A hard-wired lighting system is typically immune to any interference that may be encountered in a power-line system. The immunity is provided by the dedicated “hard-wire,” or control cable, that is connected to all the switches and devices that are to be controlled. The Advanced Lighting Control (ALC) system utilizes this control cable for communication between the ALC controllers and auxiliary switches and the load bearing dimmer and relay switches. These devices are also moderately priced.
Some of the factors to look at include: Is the lighting system going into a new construction home? Is it a remodel or a retrofit application? Is it helpful to have multiple rockers for load and scene control on a single switch? Are the walls open so that it’s possible to run new AC voltage and control wiring for the lighting system? Or do you have to work with the existing wiring and that pulling new wire is not an option?
Generally, the type of installation usually determines what options you have. If you can run control cable and you are happy with standard single rocker on/off and dim control, you might want to consider the option of going with a hard wired ALC system. However, in most cases the best option is to install UPB controlled devices because they are extremely reliable, very flexible and have a very attractive price point.
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2. Can I use a coaxial splitter to distribute a satellite signal to two or more receivers?
No. A coaxial splitter is for CATV/CCTV use only. A device called a multi-switch is required for distribution of the satellite signal to multiple receivers. The multi-switch contains electronic circuitry that selectively routes the satellite signal from the LNB’s to each receiver. The signal routing is determined by a control voltage (and sometimes a combination of both voltage and tone frequency) that comes from the receiver, based upon channel selection. The multi-switch allows each receiver to view any channel independent of any other receiver. Coaxial splitters are passive devices, and cannot perform this type of selective signal routing.
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3. How do I choose a camera for my surveillance application?
Choosing a camera is based on several factors. Imagine that you are the camera, and answer these questions:
- What are you trying to observe or monitor?
- How far away is the area to be observed?
- Do you need a variable focus lens, or is a fixed lens sufficient?
- Where is the best location for observation?
- Is this an indoor or outdoor installation?
- Is protection against vandalism required for the camera?
- Can the camera be visible, or does it need to be discrete?
- Can you run power and coaxial cable or Cat5e to the camera location?
- Do you wish to see in black and white, or color?
- Is there sufficient light at the area to be monitored?
- Do you need to “see” in total darkness?
Answering these basic questions will narrow down the camera selection.
Additional information to consider:
The majority of the cameras come with 3.6 mm wide angle lenses. This a good, general purpose lens for up-close observation to distances of up to 40 feet. It’s ideal for door entry observation, monitoring the backyard pool, or keeping an eye on a sleeping baby. Beyond 40 feet, a larger lens, a telephoto lens, may be required to provide higher picture detail. Some cameras come with a variable focus lens, and the lens can be adjusted to provide the best picture at a given distance.
Some cameras have the ability to see in total darkness by illuminating the target area with infrared LED’s. During the daytime, the IR LED’s shut off, and the camera provides a color picture. When the light level decreases, the IR LED’s turn on and the camera now provides a B/W picture. These are referred to as Day/Night cameras.
Wired or wireless? A wired camera is preferred, for it typically provides a better picture and is not subject to RF transmission concerns such as distance, signal attenuation through various building materials, and interference from other RF sources or electrical devices. All cameras require power, so if you can bring power to a camera, chances are that you can also bring a coax or Cat5e cable along with that power cable. But in the event the ease of installing a wireless camera is desired, you can still narrow down the camera selection by answering the questions above.
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4. I have existing cameras in my home and currently view them through modulated TV channels. Is it possible to remotely view the cameras from my computer at home and at work or when I'm on a trip?
There are multiple ways for viewing your existing camera images via your home computer or from your work/travel location. We recommend, however, using a standalone networkable (IP) Digital Video Recorder (DVR) for remote viewing. By connecting the existing camera's video signals to the DVR and then looping them out to the existing modulators, you'll be able to view the cameras from any TV at home or from any home or work PC. Our DVR's have the ability to video record (up to 16 channels), motion detect, audio record (1 channel) and trigger external devices (alarm panels/dialer). Check out our line of DVR’s including the WDR4000 (4 channel), WDR8000 (8 channel) or WDR1600 (16 channel). They come standard with a 160 GB hard drive and expandable to 320 GB.
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5. I want to replace a switch that currently controls my outside lights with a UPB compatible device. However, when I opened my home’s switch box, two wires were connected to the switch and no neutral or ground connection can be found. Can I still change the manual switch to a UPB controlled one?
Yes, you can still replace the switch with a UPB controlled device. You will need two devices to accomplish this. First, an SAUFR30 (fixture relay) or SAUFD30 (fixture dimmer) has to be installed at the outside lights' junction box. The outside lights' J-box will have the power and neutral wires required by any UPB device to receive commands. Second, install and connect an SAUSR slave switch to replace the existing manual light switch. The existing 2 wires will be used as the "traveler" wire for connection to the SAUFR30 or SAUFD30's slave switch connection.
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6. I live in a condominium and would like to use UPB for lighting control. Are there any issues that I have to be concerned about?
UPB will certainly work in a multi-unit housing development. With its built-in layers of security and 99.9% reliability it is better suited for this type of environment than other retrofit lighting control solutions. The biggest issue for condo users is to determine if your power supply is 120/240 VAC (commonly known as split phase) or 120/208 VAC (3 phase). If it is Split Phase, a regular phase coupler will give you reliable operation. If it is 3 Phase you will need to install a 3 Phase Coupler Repeater.
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7. Can X10 devices communicate with UPB devices?
There is a way, but not directly. They operate on different signal standards, but can be interfaced with one of a number of controllers acting as intermediary.
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8. Will X10 signals interfere with UPB devices?
You can use X10 and UPB devices in the same house and they will peacefully coexist.
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9. Will a UPB phase coupler also work to help X10 devices?
Yes. If you are using both X10 and UPB devices in your home, a UPB phase coupler will pass X10 signals as well. The same does not work in reverse. An X10 phase coupler will not work to pass UPB signals.
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10. What is X10?
X10 is a communications protocol (language) that uses the house's electrical wiring as the medium for remote control of electrical systems and products such as lights, audio/video devices, appliances, etc. The X10 commands are broadcast from X10 transmitters to X10 receivers through standard household wiring, hence the name powerline-based control system.
Each receiver can be set to its own specific ID (unit address, consisting of a House and a Unit code) and reacts only to commands addressed to it. There are 16 House codes (A - P) and 16 Unit codes (1-16) per house code, which equates to 256 unique Unit addresses. Multiple X10 receivers can be set to the same Unit address.
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11. Are there any books that can explain how X10 receivers, transmitters and other products can be used in a home?
The Automated New and Existing Homes (HCBOOK15) book goes into detail on how X10 receivers and transmitters can be installed and used in a regular home. It contains ideas for a do-it-yourselfer wishing to incorporate "smarts" in their security system, irrigation controls, lighting, audio/video IR control and distribution.
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12. Can I use the telephone to control X10 products & modules?
Yes, the following devices allows the telephone to be used as an X10 transmitter.
1. Telemaster HCTMS - can control all 256 addresses
2. X10 Telephone Responder XPTR16A - can control up to 10 X10 addresses
Additionally, the Omni controller series and the Stargate controllers allow you built-in telephone control of X10 devices.
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13. Do X10 switches require special pre-wiring to install?
No, they don't. However, non-dimming switches require a neutral connection in order for the switch to function.
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14. How do I know who manufactured the X10 receiver/transmitter by just looking at the part number?
Home Controls, Inc. uses the first 2 letters of the part number to designate the manufacturer. Here are some common home automation and networking manufacturers with their 2 letter prefixes:
| XT |
X10 Powerhouse |
OQ |
OnQ Technologies |
| XP |
X10 Pro |
AT |
Applied Digital, Inc. |
| LV |
Leviton |
GE |
GE - Interlogix |
| PC |
Powerline Control Systems (PCS) |
AC |
ACT |
| HC |
Home Controls, Inc. (OEM products) |
CX |
Caddx |
| JD |
JDS Technologies |
PA |
Panasonic |
| HA |
Home Automation, Inc. (HAI) |
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15. I am interested in using X10 to automatically turn ON/OFF some lights for security purposes. What would be the most economical and efficient way to accomplish this?
The X10 Mini Timer (XPPHT02) can turn ON/OFF (twice daily) up to 4 sequential X10 addresses. Plug-in lamp modules (XPPLM01), non-dimming appliance modules (XPPAM01) and dimmer switches (XPXPDIW) are inexpensive receivers that can be controlled by the Mini-Timer.
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16. Are there X10 receptacles that are capable of dimming?
No, however, you can use the plug-in lamp modules to have that capability or wire the receptacle to an X10 dimmer switch, (or use an inline X10 fixture module, LV6376/XPXPDF). Note: Ensure that only incandescent lamp loads are plugged in to the receptacle when wired directly to an X10 dimmer switch or dimming fixture module.
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17. What is Automatic Gain Control (AGC)?
Most X10 receivers require 100mV of signal strength to function. Since distance from the transmitter as well as line noise can weaken X10 signals, some manufacturers have included AGC circuitry in their products to adjust receiver sensitivity to help eliminate noise interference.
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18. Is AGC different with Leviton's "Intellisense"?
Intellisense from Leviton is a better designed AGC circuitry. Intellisense gated AGC will desensitize a receiver to noise signals with only a minimal reduction in command signal sensitivity. The result: Problems from noise interference are dramatically reduced without affecting overall system performance. Intellisense "listens" for the X10 commands ONLY when the 60 Hz sine wave approaches the zero crossing. It is called gated-style AGC, and it significantly reduces false responses due to powerline noise.
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19. Since X10 uses the powerline to communicate, does it affect other electronic devices.
X10 does not affect the performance of other electronic devices.
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20. What affects X10 signal transmission?
Several factors do affect X10 signal transmission . The most common problem is a weakened X10 signal due to distance from the transmitter to the receiver. In North America, normal household power is 120/240 VAC 60 Hz. It is fed from 2 Live wires (phases A and B) and a shared return Neutral wire N.
In addition, a bare uninsulated wire is used for the ground connection. If the transmitter is connected to phase A and the receiver is connected to phase B, the signal would sometimes be so weak that the X10 modules would react intermittently.
To troubleshoot, turn on an electric stove or dryer to bridge the signal between phases and try your X10 system. If turning on the stove helps, get a qualified electrician to install the LV6299 or XPXPCP signal bridge across any 240VAC double pole circuit breaker so the X10 signal will be bridged from one phase to the other. In cases where houses are more than 2000 square feet, a signal bridge would still be inadequate. In those cases, the LVHCA02 or XPXPCR or ACCR234 bridge/amplifier would be the better solution.
Another source of signal degradation is electrical noise. Some common noise sources include mini fluorescent light ballasts, computer power supplies, variable speed motors, and some household appliances. There are several products available to filter out or attenuate the noise. Also, strip surge suppressors tend to weaken X10 signals. The Leviton brand of surge suppressors are best to use because they do not affect X10 signal transmission.
Note: Approximately 80% of surges are generated inside the home and 20% from the outside. It is good practice to install whole house surge suppressors in addition to strip surge suppressors for the best protection.
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21. I'm in the process of building a home and would like guidance in automating and "future-proofing" my home for the latest technology possible. What is available and where can I get more information?
This is a very common among new homebuilders nowadays. Unfortunately, it is so broad that it is not possible to condense the answers in FAQ. I suggest reading through a general intro book like "Smart Homes for Dummies" (HCBOOK4) and if you're planning on doing the work (i.e. wiring) yourself, the "Residential Structured Wiring Course" (TDIRW) is an excellent source of wiring tips and theoretical info. Also, the book "Structured Wiring Design Manual" (HCBOOK2) is excellent.
The de-facto standard in easy, affordable automation is still X10. It does not require pre-wiring and there is an extensive list of devices that allows X10 to communicate with other standards. Note: If you're still undecided on what type of wires would be necessary to keep you current with today's standards, installing conduits will give you the flexibility to run cables in the walls in the future.
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22. How can I use my existing security system to trigger scenes in my home?
The "Automated Home Controls" book (HCBOOK3) provides excellent detail on how this is done. Essentially, the sensors are connected in series with the digital inputs of the automation controller. This setup enables the sensors to do double duty, as occupancy sensors when the system is unarmed and burglar sensors when armed.
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23. I have the X10 wireless security system. Does X10 make a wireless smoke detector? If not, is there a way to connect a smoke detector to the security system?
No, X10 does not make wireless detectors and yes , there is a way to connect a smoke detector to the system. Use a smoke detector that has a relay output (like the GT9120F, 110VAC powered/9VDC backup) and connect that to the input of the wireless X10 Door/window (XPDS10A) transmitters. Glassbreak detectors can also be connected in a similar fashion.
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24. I want to mount a wireless IR sensor at a gate that is 350' away from my house and have that sensor turn on lights (adjustable time duration) only at night without using PC programmable controllers. How do I do it?
The Optex OPRCTD10U wireless IR sensor and receiver kit has a relay output on the receiver and can send a signal up to 750' away. Connect the relay output of the receiver to the ELK924 delay timer (requires PA12V2 power supply). The output of the delay timer is connected to the XPPSC01 powerflash interface which then sends an ON command to an X10 switch. In order for the lights to turn on only at night, connect a photo cell (purchase locally from an electrical parts supplier) in series with the load.
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25. I don't want to use X10 for lighting control, do you have any 'hardwired' lighting control?
The HAI Omni series of automation controllers utilize ALC Auxiliary Lighting Control switches that are directly wired to the automation panels for bi-directional communication and control. The system uses UTP wire for connecting switches either daisy chained or star connected. This is an excellent & 100% reliable way to go.
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Customer Service FAQ's
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1. I cannot find a product on your website. Do you carry it?
If you are searching for a product made by one of our manufacturers it is likely that Home Controls can supply it to you. Please contact our friendly Customer Service Representatives at 800-266-8765 or service@homecontrols.com for price and availability.
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2. Do you have remote controls for my TV, DVD player and other entertainment components?
Yes, we carry universal remote controls that can work with many different models and brands of TV, DVD player, VCR, etc. If you are looking for a factory model replacement remote control for a specific brand, we do not supply them so you should contact 1-800-REMOTES or the manufacturer of that product.
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3. I just placed an order online but I see that you are in San Diego. Would I be able to come by and pick that up?
Yes. Home Controls offers Will Call service. Simply call Customer Service at 800-266-8765 and let us know you will be picking up! Our address is 8525 Redwood Creek Lane San Diego, CA 92126. Click Here for Map
Home Controls does invite the public to walk in and purchase products, as well. Anyone is more than welcome to come stop by our office, browse a catalog, purchase a product and take it home.
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4. I’m not sure if I am ordering the correct parts. How can I be sure?
Click on product detail for the most detailed product description online. If you are still unsure the product is correct for your application, feel free to contact our knowledgeable Technical Support Department at 858/693-8777 or techsupport@homecontrols.com.
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5. I have attempted to complete my order online but received an error. What should I do?
First, attempt to follow the instructions given in red at the top of the screen. If this does not help, please print the screen for reference or e-mail the error screen to service@homecontrols.com with your contact information. A Customer Service Representative will contact you by the next business day. Or, feel free to place a phone order at 800-CONTROLS (266-8765) between 7:00am and 5:00pm weekdays.
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6. I received two emails with different order numbers and I want to make sure that my order is not duplicated.
Multiple emails is normal procedure. The first email will be a Web generated email, confirming that your order was received via our Website and the order number will start with a 5. The second email is generated through our internal database. This email tells you that your order was received at our warehouse and it lets you know what is being shipped out and if there are any back orders. When your order is actually released to the common carrier for shipment, you will also get a final email confirmation that gives you the shipment tracking information.
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7. I received an order shipment tracking number in my email and the UPS website says it's invalid.
It’s all about timing. Home Controls sends shipment confirmation emails immediately upon releasing your order to the common carrier. If you just received the email today then your order has shipped, but the tracking number is not valid until UPS actually scans the tracking number at the sorting facility.1..
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8. I called Home Controls Customer Service and made some changes to my order, but my email confirmation still has the old information. I did not get a confirmation of the changes.
An emailed order confirmation gets generated and sent when the order is originally submitted. Any subsequent changes are not reflected by the automatic email system. When changes are made, HCI Customer Service is very happy to confirm the change for you from our toll free phone number at 800-CONTROLS (266-8765). When the product actually ships out of our warehouse, you will get a shipping confirmation email and it will reflect the actual shipping address and everything that was shipped. It will also include the tracking number.
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9. I checked my order status online and all it says is waiting to ship. I want to know where my order is.
Please call Home Controls Customer Service at 800-266-8765 and we will gladly provide you with the information you would like.
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10. Does Home Controls offer installation of the security and automation systems you sell?
Home Controls is a stocking distributor of a wide range of residential automation and security products, but we do not install them. We recommend that you contact a quality screened and authorized ConnectHome Dealer in your area if you would like to have on-site installation work done. You can find the nearest ConnectHome Dealer at www.connecthome.com. If you do not find one in your area, contact Home Controls and we will help you with some other options.
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11. Can we pay for a monitoring service for the security systems you sell?
If you wish, you can. Most of the security systems Home Controls sells give you the option of automatic dial-out to the monitoring service of your choice, or simply to dial other phone numbers of your choice such as your own cell phone and/or the phone of a neighbor or relative. With some systems, you can even look in on your home over the Internet.
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12. I have a problem with my Heath-Zenith product. I can't remember where I bought it and that's why I called you.
Some people think they are calling Heath-Zenith when they call us, but we are one of many distributors of the Heath-Zenith products. We carry only the Heath-Zenith wireless wall switches and occupancy sensors. If you need information about any other Heath-Zenith products, please call DESA International at 800-858-8501.
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13. I am a Home Controls dealer and I like the convenience of placing orders on-line. The Website does not have an option for will call. How can I flag my orders for will call and still order online?
You may place your orders online and then simply call HCI at 800-266-8765 or email service@homecontrols.com with the internet order number. Let us know the date and time that you wish to pick up, and your order will be ready.
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14. I am a reseller of your products and I want to open an account with you. Do you offer trade credit?
Yes, Home Controls does offer 30 day trade credit to well qualified, credit worthy wholesale customers who have registered in our Dealer First! program.
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15. I am a manufacturer with a new product that I believe your company may want to distribute. Who should I contact?
You should contact Ken Kerr at kenkerr@homecontrols.com.
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